Privacy Policy
Last updated: January 2024
Introduction
Crystal Core Lashon Resort ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our resort located at 1250 Crystal Bay Drive, Vancouver, BC V6G 2W2, Canada.
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Payment information and billing details
- Reservation details and preferences
- Identification information as required by law
- Spa and wellness service preferences
- Dietary restrictions and special requests
Automatically Collected Information
- IP address and browser information
- Website usage data and cookies
- Device information and location data
- Communication preferences
How We Use Your Information
We use the collected information for the following purposes:
- Processing reservations and providing hotel services
- Managing spa appointments and wellness programs
- Processing payments and billing
- Communicating about your stay and services
- Improving our facilities and guest experience
- Marketing communications (with your consent)
- Compliance with legal obligations
- Security and fraud prevention
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist with reservations, payment processing, and spa services
- Legal Compliance: When required by law or to protect our rights
- Business Partners: Wellness and spa service providers (with your consent)
- Emergency Situations: To protect the safety of our guests and staff
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage
- Marketing Cookies: For personalized advertising (with consent)
- Preference Cookies: To remember your settings
Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Staff training on privacy protection
- Limited access to personal information
Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- File a complaint with privacy authorities
Data Retention
We retain your personal information for as long as necessary to:
- Provide services and support your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and facilities
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: